Bank of America Financial Center
Full information about Establishment, finance and bank "Bank of America Financial Center" at 1414 Alton Road, Miami Beach, FL 33139. You may find here reviews, address, phone number, website, work hours and etc.
Contacts
Address:
1414 Alton Road, Miami Beach, FL 33139
Get directions
Phone number:
+1 305-532-3391
Website:
locators.bankofamerica.com
Categories:
Establishment Finance Bank
Reviews
- Selina JohnsonAug, 23 2018★ ☆ ☆ ☆ ☆Today, I had the unfortunately experience of visiting the Bank of America At 1414 Alton Rd on South Miami Beach. There were not many patrons in the bank when I arrived, and they were very well staffed for a bank that size. Upon arriving, I spoke to the person with the tablet in the front of the bank in regards to being in need of a temporary debit card, as well as canceling my current debit card because my wallet had been stolen. I was short on time and had a friend waiting with me. I asked how long it would take to be able to see one of the associates in the back about my temporary ATM card, and she said about 15-20 minutes. Because it was not busy and I was in a rush, I passed the time by getting in line at the teller to cash a check as well as make a withdrawal.
After 30 minutes, I was finally called to the back and explained the same thing I had explained upon arriving just to be told by another gentleman that THEY DID NOT HAVE ANY TEMPORARY CARDS IN THE BANK. I was very annoyed that they wasted 30 minutes of my time because the bank employees (there were about 7 of them standing around talking to each other) did not communicate with one another. The woman with the tablet who receives everyone's information and takes note of the needs of all the bank patrons upon arrival should have known and been able to communicate this information in a manner that was not such a gross waste my time. I could not cancel my current card because I was in need of a temporary, so essentially, I spent 30 minutes in the bank yesterday just to have to go back today to visit another location with temporary cards.
Lastly, I was not most disturbed by the fact the bank didn't have any cards and that my time was wasted. I was very put off by the attitude of the employees, and especially of the bank manager when I expressed my grievances about the experience. They all blamed each other and "pointed the finger" at one another as to why the woman at the front did not know there were no cards, and at one point the bank manager responded to me with a nonchallant, "Sure," when I said that with over 7 employees walking around apparently not doing much of anything and not helping the many guests in the waiting area, they should at least be able to communicate with each other on what they do and do not have and the services they are able to provide. They presented an extremely disorganized, unprofessional and lackadaisical attitudes; completely unacceptable. Needless to say, this was my first and last experience with this location.
Photos and maps
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