South Beach Plaza Hotel

Reviews

• Gi gi

  Mar, 11 2018
  ★ ☆ ☆ ☆ ☆
  Please don't believe any of the fake 4 or 5 star reviews regarding this property. I have never left a negative review of a business. In this instance, it is warranted. This has literally been the worst experience of my life. I booked this hotel months in advance in order to celebrate my birthday this year. As soon as we arrived we were greeted by loud construction in the lobby. I requested a room away from the noise and I was told they could only give me a room 5 doors down from the construction. The walls are paper thin and after the construction stopped all I heard were the people above me stomping around ALL NIGHT LONG. I went to the front desk and once again requested a room change. Once again they refused. On top of the incessant noise the bed was literally rock hard. It felt like I was sleeping on concrete. When I requested a couple of comforters to soften the bed up they refused. I spent half of my birthday trying to catch up on sleep. When I asked for a room change, they couldn't be bothered. They finally changed my room after I begged at the front desk at 12:30 at night. So after 8 hours of sleep on another concrete bed, I couldn't wait to check out and get as far away from this hotel as possible. To top the whole thing off, the lady at the front desk told me that there was a parking garage that charged $20 a day to park my car when I checked in. I was charged $150 after leaving my car there for the 2 day stay. I reached out to the GM of the hotel explaining the matter in a polite professional way and her response was basically "to bad, so sad". I couldn't speak with her face to face about the situation, because she was so conviently not in her office as I was checking out on a Thursday afternoon. Please avoid this place like the plague.
  
  Update: I was not moved to 4 different rooms. The false reply to my post is not only defamatory, but also solidifies the insincerity of this establishment. If you read any of the replies to complaints from the other 1 star reviews, you will find how condescending and rude these people really are.

Photos and maps

Nearest companies

• Wet Willie's

  Establishment, Food, Restaurant, Bar

  ★ ★ ★ ★ ★

  1 reviews

  760 Ocean Drive, Miami Beach, FL 33139

  +1 305-532-5650

  wetwillies.com
• art decò Ocean Dr

  Establishment, Museum

  801 Ocean Drive, Miami Beach, FL 33139
• H&M

  Establishment, Clothing store

  ★ ★ ★ ☆ ☆

  1 reviews

  763 Collins Avenue, Miami Beach, FL 33139

  +1 855-466-7467

  hm.com
• Taj by Sabrina

  Establishment, Clothing store

  760 Ocean Drive, Miami Beach, FL 33139

  +1 786-276-1300

  tajbysabrina.com
• Cashtrans

  Establishment, Atm, Finance

  760 Ocean Drive, Miami Beach, FL 33139
• Lei Marco

  Establishment, Finance

  763 Collins Avenue # 301, Miami Beach, FL 33139

  +1 305-672-5009